Customer service is my top priority! Please read this page so that you know what to expect when you place an order.
By purchasing any live invertebrates from this website, you agree to these conditions, so please read them thoroughly. There is a $10 minimum order not including shipping!!! U.S. sales only! I can ship Priority Express with LAG (Live Arrival Guarantee), or Priority mail without LAG. When you place an express (overnight) order, you are guaranteed a refund (price of animals only) in the rare case of a DOA unless stated otherwise in the product description. I may request photographic evidence of the DOA(s) pinned (proof of the death). You must inform me of DOAs within 4 hours of arrival! Priority orders are NOT guaranteed to arrive alive. If you're unsure about the weather conditions at destination, contact me. ABSOLUTELY no shipping if it is less than 25F or above 80F temperatures unless you insist, but any LAG will be no longer valid. Heat/cold packs are added as needed. I usually choose one day to ship per week. Priority mail costs a flat rate of $8. Express (LAG) costs $25. If you have any questions or concerns, please use the form provided via the Contact Us page below!
Bugs I consider safe to ship priority unless it is above 75 or below 35 degrees: some roach species, some isopod species, and several mantids. Bugs that I consider unsafe would be spiders, tarantulas, most beetles, centipedes, and some others.
NOTE: Most arachnids and some insects possess venom used to kill their prey. Some species sold here may be medically significant. Please use caution around venomous creatures and do your research before purchasing. No medically significant inverts will be sold to minors, and I am NOT responsible for what you do with invertebrates purchased from this website (obviously).
Submitting an order: To submit an order, visit the Invertebrates Available page, add the items you want to your cart, and submit your order. Within 24 hours, you will receive a confirmation notice from me regarding your order, and when it will ship. If any medically significant invertebrates are in your order, I will ask that minors have verification from their parents (phone call or email) that they are permitted to own these invertebrates.
The Shipping Process: As soon as your order ships, I will email you a shipping confirmation notice with your tracking number. To use this, visit the United States Postal Service website, go to Track a Package, and enter your number. Express mail typically takes 1-2 days, and priority takes 2-3. Remember that I usually pick one day per week to ship. It will typically be Monday or Tuesday.
After Shipping: Be sure to notify me immediately if there are any DOA in your shipment. I understand most people are busy during week days and may not be able to open their shipment immediately, and that's fine. If you won't be around when your package arrives, have it shipped to a business location or held at your local post office so that the living contents are not exposed to scorching heat or cold winds. A vast majority of DOAs will happen if the bugs sit on your porch for six hours! If everything arrives in great shape, please notify me! I like to hear back from my customers and to hear that there weren't any issues. Be sure that you know the proper care for the invertebrates you order BEFORE ordering, as no refunds will be issued once the LAG has expired (24 hours after arrival). If you have any questions concerning the care of something, please let me know.